• Network technicians who configure and support internetworks
• Individuals seeking CCNA certification
• Management and salespeople who need a working knowledge of modern networking

Prerequisites: Be familiar with a windows based computer.

• ICND2 is designed for those who have a firm background in data networking, have some hands-on experience with Cisco routers and switches, and are looking to increase their knowledge of installation, maintaining, and troubleshooting medium-sized switched and routed networks or for those who are looking to achieve the first level of Cisco certification, the CCNA.

Prerequisites: We strongly recommend that other students start with ICND1.

• Channel Partner / Reseller
• Customer
• Employee

Prerequisites:

• Cisco Certified Network Associate (CCNA)
  or
  Interconnecting Cisco Network Devices 1
  and
  Interconnecting Cisco Network Devices 2

• Channel Partner / Reseller
• Customer
• Employee

Prerequisites:

• Cisco Certified Network Associate (CCNA)
  or
  Interconnecting Cisco Network Devices 1
  and
  Interconnecting Cisco Network Devices 2

• Channel Partner / Reseller
• Customer
• Employee

Prerequisites:

• Interconnecting Cisco Network Devices 1 (ICND1)
• Interconnecting Cisco Network Devices 2 (ICND2)

• Channel Partner / Reseller
• Customer
• Employee

Prerequisites:

• Delegates wishing to take this course should hold a valid CCNA and have ideally attended the BCMSN, BSCI and ISCW courses or have equivalent knowledge.

• Channel Partner / Reseller
• Customer
• Employee

Prerequisites:

• Cisco CCNA certification;
• Practical experience with deploying and operating networks based on Cisco network devices and Cisco IOS software, as well as BCMSN level knowledge of wireless and QoS topics;
• Building Cisco Multilayer Switched Networks (BCMSN)

• Channel Partner / Reseller
• Customer
• Employee

Prerequisites:

Before taking the ARCH course, learners should be familiar with internetworking technologies, Cisco products, and Cisco IOS features.
To gain the prerequisite skills and knowledge, learners must complete the following courses:

• Interconnecting Cisco Network Devices 1 (ICND1)
• Interconnecting Cisco Network Devices 2 (ICND2)
• Designing Cisco Internetwork Solutions (DESGN)
• Building Scalable Cisco Internetworks (BSCI)
• Converged Cisco Networks (ONT)
• Building Cisco Multilayer Switched Networks (BCMSN)

• Channel Partner / Reseller
• Customer
• Employee

Prerequisites:

Students who attend this advanced course must have experience in configuring Cisco IOS software and have met the following prerequisites:

• Certification as a CCNA or the equivalent knowledge.
• Basic knowledge of the Windows operating system Familiarity with the networking and security terms and concepts (the concepts are learned in prerequisite training or by reading industry publications).

• Channel Partner / Reseller
• Customer
• Employee

Prerequisites:

Experience in configuring Cisco IOS software and have met the following prerequisites:

• Certification as a CCNA or the equivalent knowledge / SND.
• Basic knowledge of the Windows operating system Familiarity with the networking and security terms and concepts (the concepts are learned in prerequisite training or by reading industry publications)

• Channel Partner / Reseller
• Customer
• Employee

Prerequisites:

Learners considered for this training will have demonstrated competencies (knowledge, skills and attitudes) as covered in the ICND 2 course or equivalent to the following:

• Cisco Certified Network Associate (CCNA) certification
• Working knowledge of the Windows operating system
• Working knowledge of Cisco IOS networking and concepts

• Channel Partner / Reseller
• Customer
• Employee

Prerequisites:

• Basic Computer Literacy
• Knowledge of fundamental networking components and terminology
• Knowledge of the Open Systems Interconnection (OSI) reference model
• Knowledge of basic LAN components and functions

• Channel Partner / Reseller
• Customer

Prerequisites:

• Knowledge of basic Cisco IOS commands
• Knowledge of basic Cisco Catalyst OS commands
• Basic knowledge of TCP / IP
• Basic knowledge of Microsoft Windows
• Basic Internet browser navigation skills
• Basic e-mail usage skills

• Employee
• Channel Partner / Reseller
• Customer

Prerequisites:

• Basic networking principles, TCP/IP, bridging, routing protocol, and VLAN operation. CCNA certification required.
• Basic Microsoft Windows and Internet Browser navigation skills.

• Employee
• Channel Partner / Reseller
• Customer

Prerequisites:

• Working knowledge of fundamental terms and concepts of computer networking to include LANs, WANs, and IP switching and routing.
• Basic internetworking skills taught in Interconnecting Cisco Network Devices (ICND), or equivalent knowledge.
• Ability to configure and operate Cisco routers and switches and to enable VLANs and DHCP.
• Knowledge of traditional public switched telephone network (PSTN) operations and technologies.

Prerequisites:

• Computer networking, to include LANs, WANs, and IP switching and routing
• Enable VLANs and DHCP
• Working knowledge of the Media Gateway Control Protocol (MGCP) and its implementation on Cisco IOS gateways

Prerequisites:

• Working knowledge of converged voice and data networks.
• Working knowledge of the MGCP, SIP, and H.323 and their implementation on Cisco IOS gateways.
• Ability to configure and operate Cisco routers and switches.
• Ability to configure and operate Cisco Unified Communications Manager in a single-site environment.

• Reseller
• Channel Partner
• Customer

Prerequisites:

• Completion of the Interconnecting Cisco Networking Devices (ICND) or Cisco Certified Networking Associate (CCNA). Additionally the Configuring BGP on Cisco Routers course (BGP) is recommended, as some BGP background is assumed.
• Interconnecting Cisco Network Devices 2 (ICND2)
• Configuring BGP on Cisco Routers (BGP)

• Employees
• Channel Partner / Reseller
• Customer

Prerequisites:

• Interconnecting Cisco Network Devices 1 (ICND1)
• Interconnecting Cisco Network Devices 2 (ICND2)
• Building Scalable Cisco Internetworks (BSCI)
• Configuring BGP on Cisco Routers (BGP)
• Implementing Cisco Quality of Service (QoS)
• Practical experience with deploying and operating networks based on Cisco network devices and Cisco IOS is strongly recommended

• Employees
• Channel Partner / Reseller
• Customer

Prerequisites:

• Interconnecting Cisco Network Devices 1 (ICND1)
• Interconnecting Cisco Network Devices 2 (ICND2)
• Building Scalable Cisco Internetworks (BSCI)
• Configuring BGP on Cisco Routers (BGP)
• Building Scalable Cisco Internetworks (BSCI) or equivalent

• Channel Partner / Reseller
• Customer
• Employee

Prerequisites: Delegates who attend this advanced course must have experience in configuring Cisco IOS software and have met the following prerequisites; Certification as a CCNA or the equivalent knowledge, basic knowledge of the Windows operating system and a strong familiarity with the networking and security terms and concepts.

• Channel Partner / Reseller
• Customer
• Employee

Prerequisites: Mars 2.0

• Customer
• Channel Partner
• Reseller
• Employee

Prerequisites:

• Fundamental knowledge of implementing network security or CCSP or Cisco Security CSQ
• SNRS or working knowledge of digital certificates
• BCSI or working knowledge of HSRP

• Employee
• Channel Partner/Reseller
• Customer

Prerequisites:

• Certification as a CCSP or the equivalent knowledge
• Basic knowledge of the Windows operating system
• Familiarity with networking and security terminology and concepts

• Employee
• Channel Partner/Reseller
• Customer

Prerequisites: Global Channels Systems Engineers The Security Solutions for System Engineers (SSSE) 3.0 course is recommended for system engineers, network designers, and security professionals designing security solutions in enterprise environments.

• Introduction to security design best practices for both host- and network-centric security controls.
• Systematic overview of modern threats, controls, and defensive architectures for a variety of common business scenarios, and enables the learner to choose the optimal architecture and Cisco products to satisfy business risk management requirements.
• Practice labs, which demonstrate the application of security technologies used in the case studies within the course.

• Employee
• Channel Partner/Reseller
• Customer

Prerequisites: Passage of the Securing Networks with PIX and ASA exam (642-522 SNPA) and the Securing Networks with Cisco Routers and Switches exam (642-503 SNRS) or equivalent knowledge.
Familiarity with implementing network security policies and these networking components and concepts:

• Security Technologies: NAT, PAT, firewall appliances, VPN, IPS, CSA, ACS, integrated router and switch security and security management software.
• Security Protocols: AAA, IPSec, IKE, and various tunneling protocols.
• Application Protocols: HTTP, HTTPS, ICMP, SSH, SSL, NTP, FTP, TFTP, DNS etc.

• System Engineers
• Account Managers
• Channel Partner/Reseller
• Customer

Prerequisites: Delegates should have attended the CUWN or CWLF/CWLAT courses.
A basic knowledge of PC hardware configurations is also required and a basic understanding of networking business drivers is essential.

• Employee
• Channel Partner/Reseller
• Customer

Prerequisites:

• Basic Computer Literacy
• Knowledge of fundamental networking components and terminology
• Knowledge of the Open Systems Interconnection (OSI) reference model
• Knowledge of basic LAN components and functions

• Employee
• Channel Partner/Reseller
• Customer

Prerequisites:

• CCDA

• Employee
• Channel Partner/Reseller
• Customer

Prerequisites:

• CCNA
• CIPT 1 and 2
• QoS
• GWGK

• Employee
• Channel Partner/Reseller
• Customer

Prerequisites:

• CCNA
• The Cisco Video 101 e-learning module is also a pre-requisite to this training. It can be accessed through the url below: cisco.partnerelearning.com/pec/Direct.asp

• Employee
• Channel Partner/Reseller
• Customer

Prerequisites:

• InteInternetworking fundamentals
• Basic IP telephony fundamentals
• Cisco Unified Communications Manager deployments
• Cisco IP Phones and Cisco IP Communicator
• Contact Cneter Operations
• Microsoft Windows Server 2000, 2003, XP
• MS SQL 2000, MSDE databases

• Employee
• Channel Partner/Reseller
• Customer

Prerequisites:

• Students entering this course should have the following qualification:
• Solid understanding of Microsoft Windows, Microsoft Exchange, or IBM Lotus Domino.
• Ability to competently program at least one telephone switching equipment (i.e., Cisco CallManager, NEC NEAX 2000 or 2400, Avaya Definity series, etc.

• Reseller
• Channel Partner
• Customer

Prerequisites:

• BGP, QoS, MPLS or equivalent background

• Channel Partner/Reseller
• Customer

Prerequisites:

• BCMSN or equivalent

This course is intended for personnel who will implement, configure and support the Cisco ICM/IPCC Product and already have a working knowledge of Call Manager and CRSD.

• System Engineers
• Channel Partner/Reseller
• Customer
• Cisco Employees
• Deployment Engineers

Prerequisites:

• Strong knowledge of MS Windows Server 2003 and TCP/IP networking
• Required attendance and completion of Call Manager class (CIPT)
• Recommended attendance and completion of CRSD (IPCC Express)
• Familiarity with your call centre operations (ACD, Network, and any IVR implementations)

• Employees
• Customer
• Channel Partners
• Resellers

Prerequisites:

• CCNA
• CVOICE
• CIPT1
• ICMPT1
• ICMPT2
• IPCC Enterprise

• Employees
• Customer
• Channel Partners/Resellers

Prerequisites:

You will gain the most from this course if you have a basic understanding of the following topics:

• TCP / IP protocol
• HTTP and SSL protocols
• N-tier application architecture
• Server load-balancing