IT&C Services You Can Rely on

After-Sales Support

Using a proactive approach, Frontal Communication assures the management of any problem that appears to the customer’s system. Technical Support Service consist of a global support system, parts inventory, logistics, tools and methodologies for a quickly resolution of the customer’s problems.

Frontal Communication provides through After-Sales Services: Operational Support, Technical Advice and Guidance, Emergency Recovery, Technical Documentation, Online Services and Support Tools, Help-Desk & Ticketing and Maintenance Services.

All the activities performed to solve the incidents are tracked and logged and managerial escalation may reach the level of Top Management.

Services:

  • network operation consultancy;
  • on-site and off-site technical support;
  • spare-parts management;
  • Help-Desk and varied SLA conform with requests, including 24x7 availability;
  • on-site maintenance services.

Frontal Communication support group may be contacted 24x7 by telephone, fax, over-the web or via e-mail.