IT&C Services You Can Rely on

Cisco Spark

   Cisco Spark is an app-centric, cloud-based service that provides a complete collaboration suite for teams to create, meet, message, call, care, white board, and share, regardless of whether they’re together or apart—in one continuous workstream before, during, and after meetings. It is built to help teams work seamlessly. It is simple, secure, complete, and open, and provides a space for people to work better. The core capabilities of Cisco Spark are Meetings, Messaging, and Calling. The Cisco Spark platform, app-centric design, hybrid services, and architecture of Cisco Spark create a unique and differentiated service (Figure 1).

Digitization is transforming the tools we use (the workplace) and the way we work together (workstreams) with organizational processes and with business process applications and tools.

Cisco is leading the collaboration market through this market transition and bringing uncompromised collaboration to every room, desk, pocket, and application. Cisco built the Cisco Spark platform to reimagine team collaboration.

Cisco Spark enables the digitization of the workplace by:

Bringing together physical and virtual teams.

Enabling teams to conduct their work activities regardless of location or device.

Cisco Spark is a cloud-based, app-centric service that is simple, secure, complete, and open.

Cisco Spark provides a complete collaboration suite. The three core capabilities of Cisco Spark are Meetings, Messaging, and Calling.

Meetings: Bring people together to create, communicate, and collaborate in one continuous workstream before, during, and after the meeting so teams can be even more effective across any mobile or video device. Invite others to join meetings from their desk, a branch office, their homes, or the road.

Messaging: Exchange messages and share files with another person or a group of people. Message anyone. Choose someone from your company directory or simply enter an email address and start messaging customers, partners, or anyone you need to work with.

Calling: Cisco Spark includes a cloud-based phone system. With Cisco Spark, you can make calls to any other Cisco Spark user in any company via SIP dialing, as well as calling regular landline and mobile phones via the PSTN. You can make and receive calls from a phone connected to the Cisco Spark service in the office or from the Cisco Spark app. on your mobile phone or desktop.

The Cisco Spark app. is central to Cisco Spark. The app. gives the user the ability to access, use, and control the Meetings, Messaging, white board, and Calling capabilities of Cisco Spark, depending on the user’s license entitlement. Users can also share content when in a meeting, when messaging, or while on a call with anyone. The Cisco Spark app. is how users access the service on their smartphones, via a browser, or via a dedicated app. on their Mac or Windows PC.

When it comes to messaging, within the service users create spaces with one or many people. These spaces are virtual places within Cisco Spark that act as channels or conduits for teams to message, share files, and have meetings.

In these Cisco Spark spaces, users can:

Meet: Create or attend a meeting.

Message: Message people in a space, or an individual.

Call: Place a call with anyone or everyone in a space.

White board: Get creative with white boarding.

People: Find people to meet with, message, or call.

Find files: Find all your work, shared files, and whiteboard content.

In addition, Cisco Spark core capabilities are leveraged in the Cisco Spark care offering. Cisco Spark care is a digital customer support solution for help desks and small teams. It enables connected digital experiences by supporting customer care teams who want to deliver contextual, continuous, and capability-rich journeys to external or internal customers. For more details see the Cisco Spark care section below.

Cisco Spark benefits

Increase productivity: Make better decisions, faster, to improve team agility with tools available before, during, and after meetings.

Enhance engagements: Build relationships and trust with a lifelike video experience, just as though you were meeting in person.

Capture creativity: Draw and annotate ideas using a whiteboard connecting the physical and virtual meeting spaces.

Improve effectiveness: Run highly effective meetings by adding agendas, capturing notes and action items, and circulating them to improve team accountability.

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